WHY do some guests insist that you can only eat outside if you order through an app?

Why do the employees also do table service indoors when the virus is more likely to spread indoors? The staff is safer outside.

When I went to eat at the old post office last weekend, I wanted to sit outside in wonderful weather. I went outside to see that the app you use to order food wasn’t working on my or my partner’s phone. So instead I went to the bar to order.

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However, an employee told me that this was not “possible” and that I would have to find a seat inside.

Not possible? They laugh. Totally stupid and an excellent way to put people off, especially the elderly.

When users need to use an app, first make sure it works. – J. JONES, Newark.